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System Requirements

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Computer Hardware Requirements

PC (Windows 8 or higher)

2.0 GHZ or faster
512 MB Ram Minimum
256 Mb Video Ram (VRAM)
Computer Speakers or Headphones
Sound Card

MAC (OS Mountain Lion or Higher):

2.0 GHZ or faster
512 MB Ram
256 MB Video Ram (VRAM) with 16 million Colours+
Computer Speakers or Headphones
Sound Card

Computer Software Requirements

PC OR MAC:

Must have an internet connection of at least 1.5 Mbps for proper course viewing
Adobe Flash Player Version 20 or higher installed for Flash-based training
Internet Explorer 11 or higher
Mozilla Firefox 50 or higher
Google Chrome 54 or higher
Apple Safari 8 or higher
JavaScript MUST be enabled
Acrobat Reader (For certificate viewing)

REMOTE DESKTOP ACCESS: Splashtop



Check Your Computer Settings

To verify that your computer settings are compatible with our System Requirements (see above), click the computer settings button below. Update your computer settings as required.


Check Computer Settings

Update Your Computer Settings

If your JavaScript is disabled or Adobe Flash is out of date, you can use the links below to meet our System Requirements.

JavaScript disabled

Adobe Flash out of date

Turn Off Pop-up Blocker

Turn off your pop-up blocker using the browser-specific guidelines below. Once your training is complete, we strongly recommend that you turn your pop-up blocker back on by reversing the steps you followed to turn your pop-up blocker off.

IMPORTANT If you continue to receive a message to turn off your pop-up blocker after you have turned it off in your web browser, then there could be a browser add-on or anti-virus software that also has a pop-up blocker that needs to be disabled while taking the course.


Internet Explorer 7 / 8

Update Internet Explorer
  1. Click the Tools button in the menu bar.
  2. Click Internet options.
  3. In the Privacy tab, ensure the Turn on Pop-up Blocker checkbox is unchecked.

Internet Explorer 9/10

Update Internet Explorer
 Steps 1-2 can be achieved in two ways:
    1. Click the gear icon.
    2. Click Internet options.
    2. OR
    1. In the menu bar, click the Tools button.
    2. Click Internet options.

Step 3 is the same for both methods.
  1. In the Privacy tab, ensure the Turn on Pop-up Blocker checkbox is unchecked.

Firefox PC

Update Firefox
  1. On the menu bar, click the Firefox menu and select Options, or click Tools and select Options.
  2. Select the content panel.
  3. In the content panel, uncheck Block pop-up windows.

Firefox MAC

Update Firefox
  1. On the menu bar, click on the Firefox menu and select Preferences...
  2. Select the Content panel
  3. Select the Content panel
  4. In the content panel, uncheck Block pop-up windows

Google Chrome

Update Google Chrome
  1. Click the Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings.
  4. In the Privacy section, click the Content settings button.
  5. Scroll halfway down the page and you'll see 'Pop-ups'; click Allow all sites to show pop-ups.

Google Toolbar

Update Google Chrome
  1. Click the Google logo on the Google toolbar and select Options.

  2. In the Browsing tab, uncheck the Pop-up Blocker checkbox.


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